Shipping policy

Shipping Policy

At SST, we are committed to ensuring a smooth, secure and efficient delivery experience for your professional hair and scalp care products. We understand the importance of receiving your order promptly and in perfect condition.

Order Processing Time

All orders are typically processed and dispatched within 1 business day, Monday to Friday, excluding public holidays. Once your order has been shipped, you will receive an email confirmation with tracking information where available.

Shipping Methods & Costs

Available delivery options, costs and estimated timeframes are shown at checkout based on your delivery location and selected service.

Please note that during busy periods, including the festive period, delivery timeframes may be affected and next-day delivery services are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where applicable. You can use this to monitor the progress of your delivery online.

Lost or Damaged Parcels

In the rare event that your parcel is lost or arrives damaged, please contact our Customer Support team as soon as possible at info@sst-uk.co.uk or via live chat. We will work swiftly to investigate and resolve the issue.